Glamping FAQ's and Policies
Here are some answers to commonly asked questions about glamping
and The Farm at Piper Hill policies.
Check-In and Check-Out Times
Check-in is 1pm and check-out is 11am. When you arrive, please park in front of the white barn with blue roof and red door and a staff member will meet you there. You will then follow them to the site you are reserved for and be able to park there. If you are running late and will be arriving later in the day please text us at either 919-255-8757 or 917-596-2101 so we know when to expect you.
Cancellations can be made up to 14 days prior to your arrival date for a full refund, minus a cancellation fee of 7%. Guests must email firstname.lastname@example.org or call 919-255-8757. If you cancel within 14 days of your arrival, no refunds will be made. You may make changes to your reservation, including switching dates and lodging sites up to 7 days before your arrival for no charge (subject to availability). Within 7 days, no changes to the reservation is allowed. If there is inclement weather, we will try our best to accommodate you at another time (subject to availability).
Want to cancel for any reason, including weather? We’d recommend purchasing trip insurance from sites such as Squaremouth that offer broader coverage.
We have a two night minimum for all weekend stays for Friday and Saturday nights and a one night minimum for any stays booked Sunday through Thursday.
If you would like to purchase a gift certificate, please email email@example.com.
As much as we love our four legged friends, we can not allow dogs on the property due to the stress they can sometimes cause our farm animals.
Children love to explore our property and have fun with all the activities we have to offer. Because we are on 100 acres, please be sure and keep an eye on them at all times.
Each glamping site includes space to park your vehicle. Please note that the terrain can be wet or muddy based on the weather prior to your visit. Once you have arrived at your site, we ask that you do not drive your vehicle around the farm, everything is within walking distance. If you need to leave the property for any reason, please go in and out the same way you were escorted to your site when you arrived.
Designated smoking areas will be made available outside of each lodging area as well as the barn by the animal pastures. Please extinguish all cigarettes and cigars in the containers provided. We kindly ask that you do not throw anything on the ground, it can be very harmful to our animals. Guests who smoke in our tents, cottages, barn house or barn will be automatically charged a minimum $300 cleaning fee to properly remove, clean, and replace all furnishings and tent materials (especially our high-grade mold-resistant canvas) and will be prevented from booking a future stay.
Your Glamping Experience
What's Included With My Lodging
Each of our lodging sites include different things, please refer to the information listed for each site to see what they all include.
Other than the amenities included with each lodging site, the Farm at Piper Hill offers many things for our guests to enjoy. Our 12 acre spring fed pond contains trophy size crappie, catfish and largemouth bass for you to catch and release or keep and enjoy for dinner. You can also paddle board or kayak and observe all the wildlife the pond has to offer. We have a hiking trail that leads down to the creek where you can sit and relax, stick your toes in the water or use metal detectors to locate hidden treasures. Guests can rent metal detectors, kayaks, fishing poles and tackle and a paddle board if they are not included with your lodging site or you can also bring your own. At our Prospectors Gulch, kids can search for gems or buy gem bags to use in our water sluice located at the animal barn. Our Pond Cottage is an area for all guests to enjoy. It will be completed in the Fall of 2022 and will have lawn games, a large fire pit area, picnic tables, a dock for fishing and an indoor heated and air conditioned space to relax and read a book or play games. And our most popular activity of all is our farm animals. Guests will have access to the petting areas to spend time with our animals, help feed them, hold a baby goat or chicken and even collect eggs from our chicken coop.
Restrooms and Showers
Our waterfront cottages and canvas bell tent sites will each have their own outdoor portable restroom with hand washing sink. All guests have access to the bath house located at the Pond Cottage. There is an outside entrance that leads inside to an indoor restroom and shower, guests will need to provide their own towels and toiletries.
Cooking and Dining
All of our cottage and tent sites will each have their own gas grill and fire pit. Guests can bring their own firewood or purchase some from us, we provide the propane for the grills. Small gas stoves (example: Coleman 2-burner style) can be used outside your tent or cabin on your picnic table but are not permitted inside any tent, cabin or on your tent platform if there is one. You will be sleeping among wildlife if you have reserved a tent or cottage. We recommend that guests bring coolers and store food products in their vehicles, day and night, after they finish using them. All food waste must be disposed of in the large trash cans we provide next to your site, we will include trash can liners. If you choose to dine out, you can refer to our Area Attractions page under our Overnight Stays page for restaurants within driving distance from the farm.
All lodging sites have fire pits. Guests can purchase firewood while making their online reservation or bring their own. If you purchase from us it will be delivered to your site prior to your arrival. Absolutely no fires are permitted without a fire pit. Please do not bring your own fire pit. Fires must be constantly monitored and properly extinguished with water. Also, Piper Hill Staff reserves the right to shut down all fire pits from guest usage due to safety reasons, such as high wind or extra-dry conditions. Absolutely no fireworks.
All lodging sites will be provided with a large trash can and liners. Please be sure the lid is on at all times so the critters can not get in. If your trash can is full, please do not leave the full bag outside when putting a new liner in your trash can. It will attract wildlife and they will make a mess of it. Either put it in your vehicle or bring it up to the main Barn House where you checked in and one of our staff will discard it for you.
We have seen deer, geese, great blue herons, turtles, coyotes, osprey, turkeys, owls, bald eagles, and even otters frolicking around the edges of our pond. Please be aware that you will be staying in a natural environment with birds, insects, squirrels, an occasional snake, etc., and may see these natural residents. Bees and wasps can also make their way into the tents and restrooms. We provide a fly swatter and broom at each site in the event you come across one. We check for nests regularly and spray if needed. Please let us know if you come across a nest and we will take care of it for you.
Because we are a 100 acre farm, there may be areas of the terrain that can be dangerous if you are not paying attention to where you are walking. Please watch for any uneven terrain, holes in the ground and fire ants. We spray the ant mounds when we locate them but if you see one that is active please do not go near it and alert us of its location and we will make sure to spray it right away. After it has rained, the ground can be very muddy so please be sure to wear shoes that can get dirty. You will also do quite a bit of walking while staying at the farm, whether you head to the animal barn, walk around the pond or take a hike on the trail please bring the appropriate shoes with you.
Noise Ordinance and Privacy
We strive to make each lodging site at the farm feel private and cozy but know that there may be other glampers on the property at the same time as you. For that reason, we ask that when moving about the property please be respectful of another glampers site and not encroach upon their space. We also ask that you keep the noise level down because it carries across the pond and we want everyone to be able to enjoy a peaceful relaxing time at the farm.
We recommend packing shoes and clothes that can get wet or dirty, toiletries, medicines, warm layers for our cool nights, a flashlight for nighttime strolls, and a cooler with ice. If cooking, bring any silverware, plates, cups, pots/pans, utensils, ziplock bags and paper towels. You'll need your own sheets, blankets, pillows and towels. If you bring valuables, please lock them safely in your vehicles, and not in your tent or cottage which do not have locks.
Kindly do not arrive with your own tents, RV or trailer (we cannot fit them), BBQs, amplified sound devices, drones, noisy motorized toys or vehicles (e.g., small dirt bikes and scooters), or any noisy equipment that will disturb the enjoyment of other guests.
Each of our lodging sites have a capacity. Guests are not permitted to have visitors spend the night with them unless they are included in the on-line reservation numbers at booking. If you would like to have visitors join you for the day, they will need to register and pay the registration fee we charge to visit the farm and that can be done by emailing firstname.lastname@example.org.